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Salesforce Certified Business Analyst Complete Course

Salesforce Certified Business Analyst Complete Course

Original price was: $39.99.Current price is: $19.99.

Learn the key certification concepts with self-paced video lessons, clear explanations, and practical examples built around published exam objectives. Follow a structured learning path, track your progress, and revisit lessons anytime to strengthen your preparation before exam day.

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Description

Last updated 11/2026
English
83,599 learners

What you'll learn

Define Salesforce project scope by identifying business strategies, goals, initiatives, challenges, stakeholders, and measurable business outcomes.
  • Elicit, analyze, prioritize, validate, and document business requirements while maintaining traceability and controlling project scope.
    Plan effective discovery activities, collaborate with stakeholders, manage competing priorities, and build consensus around business needs and proposed solutions.
  • Create effective user stories with clear acceptance criteria, organize stories appropriately, and support development teams throughout solution delivery.
  • Map current and future business processes to identify inefficiencies, dependencies, improvement opportunities, and impacts on Salesforce solution design.
    Support development and user acceptance activities by validating delivered functionality against requirements, acceptance criteria, and expected business outcomes.

    This course includes

    22 video lessons
    Unlimited access
    100% exam coverage
    Access on mobile
    Full lifetime access
    Certificate of completion

    Course content

    Chapter 1 - Customer Discovery
    1.1 Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative
    1.2 Discover how a customer is leveraging existing products to establish the current state
    1.3 Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle
    1.4 Apply the implementation lifecycle for planning business analysis activities
    1.5 Analyze the customer’s Salesforce environment(s) to identify opportunities and constraints
    1.6 Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions.
    2.1 Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs
    2.2 Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams
    2.3 Given a scenario, choose the most effective technique for eliciting business needs from stakeholders
    2.4 Explain how to move from current state analysis to an agreed future state design
    2.5 Given a scenario, manage competing priorities to obtain stakeholder consensus
    3.1 Demonstrate how to define the scope of a complex business process and break it down into manageable steps
    3.2 Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state
    3.3 Document business processes in a version controlled repository to manage scope
    4.1 Understand the differences between scope, requirements and user stories
    4.2 Engage stakeholders to identify, validate, and prioritize requirements
    4.3 Document requirements in a version controlled repository to manage scope
    5.1 Understand the components of a user story to perform thorough analysis
    5.2 Demonstrate how to write acceptance criteria that convey the requirements and are ready for development
    5.3 Document user stories in a version controlled repository to manage scope
    6.1 Support and validate project delivery to ensure the solution meets the requirements
    6.2 Support and validate user acceptance testing (UAT) to ensure the solution meets the requirements
    Quiz: Business Analyst Exam Simulator 1
    Quiz: Business Analyst Exam Simulator 2
    Quiz: Business Analyst Exam Simulator 3
    Quiz: Business Analyst Exam Simulator 4

    What our students say

    “The lessons explained business analysis concepts in a practical way. I especially liked the coverage of stakeholder collaboration, requirements gathering, and process mapping.”

    Daniel Morgan
    ✓ Verified Review

    “The 22-lesson structure made it easy to study one topic at a time. The sections on user stories and acceptance criteria helped me understand areas I previously found confusing.”

    Priya Shah
    ✓ Verified Review

    “I appreciated how the course connected business analyst methods with Salesforce projects. The examples helped me think through discovery sessions, documentation, and user acceptance testing.”

    Marcus Lee
    ✓ Verified Review

    About the Salesforce Certified Business Analyst Exam Details

    Certification

    Salesforce Certified Business Analyst

    Exam code

    BA-201

    Role

    Business Analyst

    Level

    Intermediate

    Question format

    60 multiple-choice questions

    Additional questions

    Up to 5 unscored questions

    Exam duration

    105 minutes

    Passing score

    72%

    Registration fee

    US$200 or JPY ¥30,000, plus applicable taxes required by local law

    Retake fee

    US$100, plus applicable taxes. The current certification page lists JPY ¥15,000, while the current official exam guide lists JPY ¥30,000. Confirm the amount displayed during registration.

    Delivery

    Online-proctored or onsite testing center

    Reference materials

    Hard-copy and online reference materials are not permitted

    Prerequisite

    None

    Languages

    English, French, and Spanish

    Frequently Asked Questions

    What Is Included In This Video Course?

    The course includes 22 focused video lessons covering the core knowledge and skills associated with the Salesforce Certified Business Analyst certification.

    This course is suitable for Salesforce professionals, business analysts, administrators, consultants, project team members, and certification candidates who want structured preparation for the exam.

    Previous Salesforce Platform and business analysis experience is recommended. Salesforce identifies the certification as suitable for candidates with experience delivering business process improvements and working with the Salesforce Platform.

    The lessons cover the six official exam areas: Customer Discovery, Collaboration with Stakeholders, Business Process Mapping, Requirements, User Stories, and User Acceptance.

    Yes. You will review how to identify, document, verify, prioritize, and manage requirements. The course also addresses user stories, acceptance criteria, story refinement, and communication between business and technical stakeholders.

    Yes. The course explores current-state and future-state processes, process documentation, business improvement opportunities, and techniques for communicating workflows to stakeholders.

    Yes. Relevant lessons address UAT planning, test scenarios, acceptance criteria, stakeholder participation, feedback, issue tracking, and confirming that a solution meets business needs.

    The course follows the principal topic areas listed in the current official Salesforce exam guide. Salesforce may update certification content, so candidates should review the guide before scheduling the exam.

    No. This is an independent ForceDigest training course and is not sponsored, endorsed, or provided by Salesforce.

    No. The course does not include leaked or confidential exam questions. It focuses on explaining the knowledge and skills associated with the certification objectives.

    No course can guarantee a passing result. Your outcome depends on your existing experience, study effort, practical understanding, and familiarity with the current exam objectives.

    $19.99

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