Salesforce Certified Business Analyst Full Exam Course

Course Content

Chapter 1: Customer Discovery

Lesson: Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative

Lesson: Discover how a customer is leveraging existing products to establish the current state

Lesson: Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle

Lesson: Apply the implementation lifecycle for planning business analysis activities

Lesson: Analyze the customer’s Salesforce environment(s) to identify opportunities and constraints

Chapter 2: Collaboration with Stakeholders

Lesson: Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs

Lesson: Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams

Lesson: Given a scenario, choose the most effective technique for eliciting business needs from stakeholders

Lesson: Explain how to move from current state analysis to an agreed future state design

Lesson: Given a scenario, manage competing priorities to obtain stakeholder consensus

Chapter 3: Business Process Mapping

Lesson: Demonstrate how to define the scope of a complex business process and break it down into manageable steps

Lesson: Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state

Lesson: Document business processes in a version controlled repository to manage scope

Chapter 4: Requirements

Lesson: Understand the differences between scope, requirements and user stories

Lesson: Engage stakeholders to identify, validate, and prioritize requirements

Lesson: Document requirements in a version controlled repository to manage scope

Chapter 5: User Stories

Lesson: Understand the components of a user story to perform thorough analysis

Lesson: Demonstrate how to write acceptance criteria that convey the requirements and are ready for development

Lesson: Document user stories in a version controlled repository to manage scope

Chapter 6: Development Support and User Acceptance

Lesson: Support and validate project delivery to ensure the solution meets the requirements

Lesson: Support and validate user acceptance testing (UAT) to ensure the solution meets the requirements