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Salesforce Certified Platform Administrator Complete Course

Original price was: $39.99.Current price is: $19.99.

Learn the key certification concepts with self-paced video lessons, clear explanations, and practical examples built around published exam objectives. Follow a structured learning path, track your progress, and revisit lessons anytime to strengthen your preparation before exam day.

Specs

Category: Salesforce Certifications

Description

Last updated 11/2026

English

69,799 learners

What you'll learn

Configure organization settings, users, licenses, security controls, sharing access, and other core Salesforce administration features.

Import, update, secure, validate, report on, and maintain business data using Salesforce data management tools.

Customize standard and custom objects, fields, record types, page layouts, Lightning pages, and business processes.

Select and configure Salesforce Flow, approval processes, assignment rules, and other automation for common business requirements.

Support sales, marketing, service, productivity, and collaboration workflows using appropriate Salesforce applications and features.

Recognize Agentforce capabilities, security considerations, and appropriate use cases for supporting users and administrative work.

This course includes

28 video lessons

Unlimited access

100% exam coverage

Access on mobile

Full lifetime access

Certificate of completion

Course content

Chapter 1 - Configuration and Setup

1.1 Describe the information found in the company settings (for example, company settings fiscal year, business hours, currency management, default settings).

1.2 Distinguish and understand the administration of declarative configuration of the user interface (for example, UI settings, app menu, list views, global actions, Lightning App Builder).

1.3 Given a scenario, demonstrate the proper setup and maintenance of users.

1.4 Explain the various organization Security Controls (for example, Setup Audit Trail, Login Hours, Session Settings).

1.5 Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model.

1.6 Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.

Chapter 2 - Object Manager and Lightning App Builder

2.1 Describe the standard object architecture and relationship model (for example, standard object, parent/child, master detail/lookup/junction relationships, and record types).

2.2 Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.

2.3 Given a scenario, determine how to create and assign page layouts, record types, and business processes for custom and standard objects.

Chapter 3 - Sales and Marketing Applications

3.1 Given a scenario, identify the capabilities and implications of the sales process (for example, sales process, opportunity, path, and forecast impact).

3.2 Given a scenario, apply the appropriate sales productivity features using opportunity tools (for example, dashboards, lead scoring, Einstein opportunity scoring, and home page assistant).

3.3 Describe the capabilities of lead automation tools and campaign management (for example, leads, lead convert, lead assignment rules, campaign and campaign members).

Chapter 4 - Service and Support Applications

4.1 Describe the capabilities of case management (for example, case, case assignment rules, and queues).

4.2 Given a scenario, identify how to automate case management (for example, support process, case auto-response rules, and case escalation).

Chapter 5 - Productivity and Collaboration

5.1 Describe the capabilities of activity management.

5.2 Describe the features of Chatter.

5.3 Describe the capabilities of the Salesforce mobile app.

5.4 Identify use cases for AppExchange applications.

Chapter 6 - Data and Analytics Management

6.1 Describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data.

6.2 Describe the capabilities and implications of data validation tools.

6.3 Describe the options available when creating or customizing a report or report type.

6.4 Describe the impact of the sharing model on reports.

6.5 Describe the options available when creating and modifying dashboards.

Chapter 7 - Automation

7.1 Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.

7.2 Describe capabilities and use cases for Flow.

7.3 Describe capabilities and use cases for the approval process.

Chapter 8 - Agentforce

8.1 Describe the capabilities and use cases of Agentforce (scenarios about use cases, when it’s appropriate to use AI, security, troubleshooting agent permissions).

8.2 Explain how to maintain, update, or install prompts and instructions in Agent Builder (light testing, conversation preview).

Final Exam Simulators

Quiz: Platform Administrator Exam Simulator 1

Quiz: Platform Administrator Exam Simulator 2

Quiz: Platform Administrator Exam Simulator 3

Quiz: Platform Administrator Exam Simulator 4

What our students say

About the Salesforce Certified Platform Administrator Exam Details

Certification

Salesforce Certified Platform Administrator

Exam code

Plat-Admn-201

Role

Administrator

Level

Intermediate

Question format

60 multiple-choice questions

Additional questions

Up to 5 unscored questions

Exam duration

105 minutes

Passing score

English version: 68% Japanese version: 65%

Registration fee

USD 200 plus applicable taxes as required by local law; JPY 30,000.

Retake fee

USD 100 plus applicable taxes as required by local law. The current Trailhead Academy certification page lists JPY 15,000, while the current Help exam-guide index displays JPY 30,000, so candidates paying in JPY should confirm the amount during registration.

Delivery

Proctored exam delivered either at a testing center or through an online-proctored environment.

Reference materials

No hard-copy or online reference materials are permitted during the exam.

Prerequisite

None

Languages

English, Japanese, French, Spanish

Frequently Asked Questions

What Is Included In This Video Course?

The course contains 28 focused video lessons covering the core knowledge and skills associated with the Salesforce Certified Platform Administrator certification.

Who Should Take This Course?

This course is suitable for aspiring Salesforce administrators, current platform users, CRM professionals, consultants, and certification candidates who want structured exam preparation.

Do I Need Previous Salesforce Experience?

Prior Salesforce experience is helpful. The official exam guide recommends at least six months of experience working as a Salesforce administrator, but learners with less experience can still use the course to build foundational knowledge.

What Topics Does the Course Cover?

The lessons cover configuration and setup, object management, sales and marketing applications, service and support applications, productivity and collaboration, data and analytics management, workflow and process automation, and Agentforce-related administration concepts.

Is the Course Based on the Current Exam Guide?

Yes. The course follows the skills and objectives described in the current Salesforce Certified Platform Administrator Exam Guide. Candidates should review the official guide before scheduling their exam because Salesforce may update its objectives and policies.

Does the Course Include Hands-On Salesforce Practice?

The lessons explain how important administrative features are configured and used. For stronger preparation, learners should also practise in a Salesforce Developer Edition organization or Trailhead Playground.

Is This Course Suitable for Beginners?

Yes. The lessons introduce the principal concepts in a structured sequence. Complete beginners may benefit from combining the videos with hands-on Trailhead exercises.

Does This Course Include an Exam Voucher?

No. Certification registration and exam fees are handled separately through Salesforce. Purchasing this course does not include an exam voucher.

Are These Official Salesforce Exam Questions?

No. The course does not contain leaked or confidential exam questions. It provides independent educational content based on the publicly available certification objectives.

Does Completing the Course Guarantee That I Will Pass?

No course can guarantee a passing result. Success depends on your practical experience, study time, understanding of the objectives, and performance during the exam.

Is This Course Officially Affiliated With Salesforce?

No. ForceDigest is an independent training provider and is not affiliated with or endorsed by Salesforce. Salesforce and related marks belong to Salesforce, Inc.

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Additional information

Delivery Type	Video Course
Level Course	Intermediate
Role Course	Administrator

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