Sale!

Salesforce Certified Business Analyst Complete Course

Original price was: $39.99.Current price is: $19.99.

Learn the key certification concepts with self-paced video lessons, clear explanations, and practical examples built around published exam objectives. Follow a structured learning path, track your progress, and revisit lessons anytime to strengthen your preparation before exam day.

Specs

Category: Salesforce Certifications

Description

Last updated 11/2026

English

83,599 learners

What you'll learn

Define Salesforce project scope by identifying business strategies, goals, initiatives, challenges, stakeholders, and measurable business outcomes.

Elicit, analyze, prioritize, validate, and document business requirements while maintaining traceability and controlling project scope.

Plan effective discovery activities, collaborate with stakeholders, manage competing priorities, and build consensus around business needs and proposed solutions.

Create effective user stories with clear acceptance criteria, organize stories appropriately, and support development teams throughout solution delivery.

Map current and future business processes to identify inefficiencies, dependencies, improvement opportunities, and impacts on Salesforce solution design.

Support development and user acceptance activities by validating delivered functionality against requirements, acceptance criteria, and expected business outcomes.

This course includes

22 video lessons

Unlimited access

100% exam coverage

Access on mobile

Full lifetime access

Certificate of completion

Course content

Chapter 1 - Customer Discovery

1.1 Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative

1.2 Discover how a customer is leveraging existing products to establish the current state

1.3 Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle

1.4 Apply the implementation lifecycle for planning business analysis activities

1.5 Analyze the customer’s Salesforce environment(s) to identify opportunities and constraints

1.6 Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions.

Chapter 2 - Collaboration with Stakeholders

2.1 Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs

2.2 Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams

2.3 Given a scenario, choose the most effective technique for eliciting business needs from stakeholders

2.4 Explain how to move from current state analysis to an agreed future state design

2.5 Given a scenario, manage competing priorities to obtain stakeholder consensus

Chapter 3 - Business Process Mapping

3.1 Demonstrate how to define the scope of a complex business process and break it down into manageable steps

3.2 Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state

3.3 Document business processes in a version controlled repository to manage scope

Chapter 4 - Requirements

4.1 Understand the differences between scope, requirements and user stories

4.2 Engage stakeholders to identify, validate, and prioritize requirements

4.3 Document requirements in a version controlled repository to manage scope

Chapter 5 - User Stories

5.1 Understand the components of a user story to perform thorough analysis

5.2 Demonstrate how to write acceptance criteria that convey the requirements and are ready for development

5.3 Document user stories in a version controlled repository to manage scope

Chapter 6 - Development Support and User Acceptance

6.1 Support and validate project delivery to ensure the solution meets the requirements

6.2 Support and validate user acceptance testing (UAT) to ensure the solution meets the requirements

Final Exam Simulators

Quiz: Business Analyst Exam Simulator 1

Quiz: Business Analyst Exam Simulator 2

Quiz: Business Analyst Exam Simulator 3

Quiz: Business Analyst Exam Simulator 4

What our students say

About the Salesforce Certified Business Analyst Exam Details

Certification

Salesforce Certified Business Analyst

Exam code

BA-201

Role

Business Analyst

Level

Intermediate

Question format

60 multiple-choice questions

Additional questions

Up to 5 unscored questions

Exam duration

105 minutes

Passing score

72%

Registration fee

US$200 or JPY ¥30,000, plus applicable taxes required by local law

Retake fee

US$100, plus applicable taxes. The current certification page lists JPY ¥15,000, while the current official exam guide lists JPY ¥30,000. Confirm the amount displayed during registration.

Delivery

Online-proctored or onsite testing center

Reference materials

Hard-copy and online reference materials are not permitted

Prerequisite

None

Languages

English, French, and Spanish

Frequently Asked Questions

What Is Included In This Video Course?

The course includes 22 focused video lessons covering the core knowledge and skills associated with the Salesforce Certified Business Analyst certification.

Who Should Take This Course?

This course is suitable for Salesforce professionals, business analysts, administrators, consultants, project team members, and certification candidates who want structured preparation for the exam.

Do I Need Previous Salesforce Experience?

Previous Salesforce Platform and business analysis experience is recommended. Salesforce identifies the certification as suitable for candidates with experience delivering business process improvements and working with the Salesforce Platform.

What Topics Does the Course Cover?

The lessons cover the six official exam areas: Customer Discovery, Collaboration with Stakeholders, Business Process Mapping, Requirements, User Stories, and User Acceptance.

Does the Course Cover Requirements and User Stories?

Yes. You will review how to identify, document, verify, prioritize, and manage requirements. The course also addresses user stories, acceptance criteria, story refinement, and communication between business and technical stakeholders.

Will I Learn About Business Process Mapping?

Yes. The course explores current-state and future-state processes, process documentation, business improvement opportunities, and techniques for communicating workflows to stakeholders.

Does the Course Include User Acceptance Testing Topics?

Yes. Relevant lessons address UAT planning, test scenarios, acceptance criteria, stakeholder participation, feedback, issue tracking, and confirming that a solution meets business needs.

Is This Course Based on the Current Exam Guide?

The course follows the principal topic areas listed in the current official Salesforce exam guide. Salesforce may update certification content, so candidates should review the guide before scheduling the exam.

Is This an Official Salesforce Course?

No. This is an independent ForceDigest training course and is not sponsored, endorsed, or provided by Salesforce.

Does This Course Contain Official Exam Questions?

No. The course does not include leaked or confidential exam questions. It focuses on explaining the knowledge and skills associated with the certification objectives.

Does Completing the Course Guarantee That I Will Pass?

No course can guarantee a passing result. Your outcome depends on your existing experience, study effort, practical understanding, and familiarity with the current exam objectives.

$19.99

Secure checkout powered by Stripe

30-day money back guarantee

Lifetime access period

Start preparing for Salesforce Certified Business Analyst

Access practice exams, study guides, and video training - your complete preparation in one place

Additional information

Delivery Type	Video Course
Level Course	Intermediate
Role Course	Business Analyst

Reviews

There are no reviews yet.

Be the first to review “Salesforce Certified Business Analyst Complete Course”