Salesforce Certified AI Associate Exam Guide
About the Salesforce AI Associate Credential
The AI Associate Certification Test will center on the basic principles and potential of AI and data in relation to CRM. It’s designed for people from various backgrounds, from business executives to professionals, regardless of their AI proficiency level – be it novice or expert. Earning this certification confirms a strong base in ethical AI and data practices and sets the stage for higher-level technical qualifications in this field.
Audience Description: Salesforce AI Associate
Individuals aiming for the Salesforce Certified AI Associate title should understand the core functionalities of Salesforce and be adept at navigating it. This certification is tailored for those wanting to showcase their understanding and expertise in:
- AI fundamentals, including predictive analytics, machine learning, NLP, and computer vision.
- The core principles of trustworthy AI in Salesforce, especially in CRM contexts and its range of products.
- The importance of data quality, preparation, and governance in enhancing AI models.
- Ethical data management, which includes issues of privacy, bias, security, and compliance.
- Confidently discussing with stakeholders the potential applications of AI in their business, spotting both opportunities and potential obstacles.
However, it’s not necessary for candidates to:
- Grasp the intricacies of integrating AI models with Salesforce workflows or the security aspects related to AI data.
- Be familiar with compliance demands and data protection laws concerning AI.
- Know how to modify AI functionalities, like adjusting AI models, making custom predictions, or integrating new data sources.
- Have deep knowledge of sophisticated statistical methods, advanced machine learning techniques, or intricate deep learning frameworks.
- Be proficient in high-level data science, AI research, unique model creation, intricate AI design, or extensive AI rollout.
- Have hands-on experience in configuring or crafting Salesforce products.
Purpose of This Exam Guide
This guide aims to assist you in assessing your readiness for the Salesforce Certified AI Associate test. It offers details on who the exam is tailored for, suggests training resources and materials, and provides a comprehensive outline of what the exam will cover. To enhance your odds of acing the test, Salesforce strongly advises blending practical experience, attending relevant courses, and engaging in self-study.
About the Exam
Read on for details about the Salesforce Certified AI Associate exam.
- Content: 40 multiple-choice questions
- Time allotted to complete the exam: 70 minutes
- Passing score: 65%
- Registration fee: USD 75 plus applicable taxes as required per local law
- Retake fee: Free
- Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. ClickĀ hereĀ for information on scheduling an exam.
- References: No hard-copy or online materials may be referenced during the exam.
- Prerequisite: None
Note: Exam takers have the opportunity to provide comments and feedback for individual questions on this exam. Upon completion of your exam, but before the exam results, you will be invited to take a brief 10-question survey about your experience. Your feedback will continue to add value to our certifications and our credentialing program overall. The survey should take no more than 5 minutes.
Recommended Training and References
To gear up for this test, we suggest a mix of practical experience, finishing training courses, exploring Forcedigest, Trailhead Trails, and independent learning, especially focusing on topics mentioned in the Exam Outline part of this guide.
The self-study materials recommended for this exam include:
- Forcedigest: Salesforce Certified AI Associate Practice Exams –Ā Salesforce Certified AI Associate Study GuidesĀ
- Trailmix:Ā Prepare for Your Salesforce AI Associate Credential
- Module:Ā Salesforce AI Associate Certification Prep
The certification(s)Ā recommendedĀ (not required) for this exam include:
- Certification:Ā Salesforce Certified Associate
- Provides foundational level knowledge of the Salesforce Customer 360 Platform and the related suite of products.
To continue developing your Salesforce skill set, visitĀ Trailhead AcademyĀ to enroll in expert-led courses.
To review online Documentation, Tip Sheets, and User Guides, search for the topics listed in the Exam Outline section of this guide and study the information related to those topics. Documentation, Tip Sheets, and User Guides can also be accessed throughĀ Salesforce Help.
Exam Outline
The Salesforce Certified AI Associate exam measures a candidateās knowledge and skills related to the following objectives.
Ā
- Explain the basic principles and applications of AI within Salesforce.
- Differentiate between the types of AI and their capabilities.
- Identify CRM AI capabilities.
- Describe the benefits of AI as they apply to CRM.
- Describe the ethical challenges of AI (e.g., human bias in machine learning, lack of transparency, etc.).
- Apply Salesforce’s Trusted AI Principles to given scenarios.
- Describe the importance of data quality.
- Describe the elements/components of data quality.
Maintaining Your Salesforce Certification
There is no required maintenance for the Salesforce Certified AI Associate exam. Continued learning is encouraged through the Trailblazer Community, Trailhead, and Trailhead Academy.