Salesforce Certified Advanced Administrator Exam Guide
About the Salesforce Advanced Administrator Exam and Program
Unlock next-level Salesforce expertise with the Salesforce Certified Advanced Administrator program. Crafted meticulously for professionals who resonate with the caliber of an adept Salesforce Administrator, this program dives deep into the vast applications, functionalities available to end-users, and advanced administrative maneuvers. More than just configuration, it’s about mastering the expansive horizons of the Salesforce platform.
Under the umbrella of the Salesforce Certified Administrator suite, two esteemed certifications await:
Salesforce Certified Administrator: A foundational certification that zeroes in on the essentials. If you’re keen on mastering the features and tools vital for impeccable Salesforce implementation, this is your starting line.
Salesforce Certified Advanced Administrator: The elite level. Tailored for those who’ve conquered the Salesforce Certified Administrator landscape and are ready for the ascent. If you pride yourself on deft Salesforce configuration maintenance, uphold the best administration practices, and harness advanced features to decode complex business conundrums, this is your badge of mastery.
Audience Description: Salesforce Certified Advanced Administrator
Embark on a journey to Salesforce mastery with the Salesforce Certified Advanced Administrator exam! This certification is tailored for those who don’t just work with Salesforce, but excel at it. If you’re an individual with rich hands-on experience as a Salesforce Administrator, this is your platform to shine.
Why This Exam? This exam is not just another notch on your belt; it signifies profound expertise. If you’ve previously aced the “Administer, Extend, and Automate Salesforce (ADX211)” course, either from Salesforce or an Authorized Training Center, or have garnered equivalent knowledge and experience, you’re on the right path. Your dedication to perusing Salesforce’s course materials and additional resources sharpens your edge.
What’s Expected of a Candidate? As an aspirant:
- You should boast a panoramic understanding of Salesforce’s application capabilities.
- Your grasp on the features/functions for end-users and the intricate configuration and management options for Administrators across the Salesforce spectrum should be impeccable.
- Your expertise isn’t just theoretical; you should be adept at executing administrative functions at a pinnacle level, harnessing the full suite of Salesforce features as detailed in the exam outline.
- Your prowess lies in leveraging Salesforce’s advanced administration facets to address unique business hurdles and automate intricate operations.
- Your insights should steer configuration enhancements and best practices, propelling an organization’s Salesforce utility to its zenith.
- With an ever-evolving platform, you’re proactive, staying abreast of the latest functionalities and astutely assessing their potential organizational benefits.
Skill Set You Should Command:
- Defining record and field data access aligned with business needs.
- Crafting custom objects and pinpointing the apt relationship dynamics.
- Setting up Sales and Service Cloud apps seamlessly.
- Grasping the nuances of forecasting.
- Configuring Salesforce Knowledge and entitlements adeptly.
- Maintaining impeccable data quality through Salesforce’s standard features.
- Decoding the prowess of sandboxes and efficiently migrating data between environments.
- Crafting intricate reports using custom report types, reporting snapshots, advanced charting, custom summary formulas, bucketing, joined reports, and cross-filters.
- Elevating dashboards using dynamic features and dashboard filters.
- Automating complex processes using flows, workflow rules, approval processes, and formula fields.
Purpose of This Exam Guide
Prepare to conquer the Salesforce Certified Advanced Administrator exam with our definitive exam guide! Tailored to guide you through every step, this resource sheds light on who the certification is perfect for, points you towards the quintessential training and resources, and arms you with an exhaustive list of exam objectives. Our singular goal? To empower you to soar past that passing mark with confidence.
Salesforce emphasizes a three-pronged approach for optimal preparation: practical on-the-job experience, immersive course attendance, and diligent self-study. Marry these strategies together, and you’re set to not only take on the exam but truly master it. Let our guide be your compass in your Salesforce certification journey, leading you to success!
About the Exam
Read on for details about the Salesforce Advanced Administrator exam.
- Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions
- Time allotted to complete the exam: 105 minutes
- Passing score: 65%
- Registration fee: USD 200 plus applicable taxes as required per local law
- Retake fee: USD 100 plus applicable taxes as required per local law
- Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.
- References: No hard-copy or online materials may be referenced during the exam.
- Prerequisite: Salesforce Certified Administrator credential
Recommended Training and References
The study materials recommended for this exam include:
- ForceDigest: Salesforce Certified Advanced Administrator Practice Exams – Salesforce Certified Advanced Administrator Study Guide
- Trailmix: Prepare for Your Salesforce Advanced Administrator Credential
- Superbadge: Process Automation Specialist
- Superbadge: Lightning Experience Reports & Dashboards Specialist
- Superbadge: Business Administration Specialist
- Superbadge: Security Specialist
Exam Outline
Elevate your Salesforce journey with the Advanced Administrator exam! This pivotal test assesses a candidate’s expertise in specific key areas vital to Salesforce. To truly excel, hands-on experience as a Salesforce Administrator is indispensable, ensuring you’ve tangibly applied and mastered each feature and function we spotlight. Dive deep, hone your skills, and align with the best practices to stand out in the Salesforce realm. With our guidance and your commitment, mastering the exam’s objectives is a journey of success waiting to unfold!
Security and Access: 20%
- Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, dashboard and report folders access, email folder access, Territory Management).
- Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration.
- Given a scenario determine the implications of user authentication.
- Compare and contrast the capabilities of a complex business model. (Person accounts, Account, Contacts, and Contact to multiple Accounts.)
- Given a scenario, determine the appropriate solution to enhance or extend objects. (master-detail, lookup, junction object, related list, record type, schema builder, and object creator).
- Given a scenario, determine the appropriate solution to enhance or extend the UI/UX with applications. (app manager, lightning app builder, dynamic forms, standard lightning page components, console, and lightning page analyze button.)
- Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail).
- Explain how to ensure sensitive data is setup to support a business/legal/compliance use case in production and sandbox environments.
- Explain how to review and troubleshoot security settings including pending updates that may change system access.
- Describe the features of Salesforce which enable Sales users to conduct the sale process, including products, price books, schedules, orders, and quotes
- Distinguish and understand the implications and capabilities of Forecasting and Territory Management
- Explain how to create and maintain Salesforce Knowledge (article record types, data categories).
- Explain how to create and maintain service entitlements and entitlement processes.
- Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Service Cloud Console, Experience Cloud sites, Omni-Channel).
- Given a scenario, understand the standard Salesforce suite of products that enable extending the core platform.
- Explain the tools and best practices for assessing, improving and enriching data quality. (data types, validation, managing duplicates, enriching, archiving).
- Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).
- Understand methods to connect to, access, backup/restore, or archive data outside of the Salesforce platform. (big objects, data warehouse, external objects, data lakes, third-party solutions, and Salesforce Connect).
- Given a scenario, identify the appropriate tools and methods for importing data into Salesforce. (data import wizard, data loader, and external ID).
- Describe the options available to move metadata between environments (change sets, sandboxes, and AppExchange – managed/unmanaged).
- Describe the capabilities and best practices for using change sets to move metadata between environments.
- Given a complex scenario, determine the solution using the best tool, or combination of tools to solve a business problem
- Given a scenario identify the appropriate tool or method for troubleshooting declarative automation.
- Given a scenario, explain the capabilities and limitations of each declarative automation tool.
- Understand the implications of the order of execution when using automation tools.
Maintaining Your Salesforce Certification
Harness the power of Salesforce credentials and stay a step ahead in the digital realm! One standout perk of this accolade is your perpetual alignment with Salesforce’s cutting-edge product releases. To maintain this prowess, ensure you complete the Administrator certification maintenance modules on Trailhead, a trifecta of annual updates.
Your dedication and effort in earning this credential are monumental. Protect this achievement! Missing out on the maintenance benchmarks by their set timelines risks your credential’s validity. Keep it active, stay updated, and let your Salesforce expertise shine brightly!