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Salesforce Certified Administrator Exam Guide

About the Salesforce Administrator Exam and Program

Elevate your career with the Salesforce Administrator certification, a must-have for professionals keen on harnessing the full power of Salesforce for their organizations. This credential is tailored for those experienced with Salesforce, passionate about unlocking its wealth of features to maximize business potential. Our examination delves deep into the myriad of applications, functionalities accessible to end-users, and the diverse configuration and management choices spanning the Sales, Service, and Collaboration Clouds.

Within the Salesforce Certified Administrator umbrella, there are two pivotal certifications:

  1. Salesforce Certified Administrator: This is the cornerstone certification, emphasizing the features and tools required to optimally maintain a Salesforce implementation. It’s ideal for those seeking to solidify their foundational understanding of the platform.

  2. Salesforce Certified Advanced Administrator: Designed for the adept Salesforce Certified Administrator, this credential pushes the boundaries. It caters to those who’ve excelled in Salesforce configuration upkeep, embody the gold standard of administration practices, and possess the prowess to leverage advanced features, solving complex business challenges.

Audience Description: Salesforce Certified Administrator

Unlock the power of Salesforce by becoming a Salesforce Certified Administrator. To ace this certification, candidates should possess a robust understanding of the features accessible to end-users and the myriad of configuration avenues open to a Salesforce Administrator. Aspiring to be a master in maintaining a Salesforce organization? This certification is your pathway. Equip yourself to address prevalent business needs and execute administrative tasks utilizing the latest Salesforce offerings.

Furthermore, it’s beneficial for candidates to bring to the table at least 6 months of hands-on experience as a Salesforce Administrator. This ensures a firm grasp on real-world application, setting you up for success in meeting the benchmarks set in the exam’s objective section. Dive into this transformative journey and amplify your administrative expertise with Salesforce!

Purpose of This Exam Guide

Step confidently into the Salesforce Administrator exam with our comprehensive exam guide! Designed meticulously, this guide is your cornerstone to evaluate your readiness and boost your test-taking confidence. It illuminates the ideal audience for the Salesforce Administrator exam, points you to the gold-standard training and resources, and furnishes a detailed list of exam objectives—all laser-focused on steering you towards a triumphant score.

For those aiming for the top, we advocate a blended learning approach. Marry your on-the-job experience with targeted course participation and dedicated self-study. This holistic preparation method not only amplifies your knowledge but also optimizes your chances of clinching success. Embark on your Salesforce journey equipped with the best, and let our guide be the compass guiding you to excellence!

About the Exam

Read on for details about the Salesforce Administrator exam.

  • Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions
  • Time allotted to complete the exam: 105 minutes
  • Passing score: 65% 
  • Registration fee: USD 200 plus applicable taxes as required per local law
  • Retake fee: USD 100 plus applicable taxes as required per local law
  • Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.
  • References: No hard-copy or online materials may be referenced during the exam.
  • Prerequisite: None required; course attendance highly recommended

Recommended Training and References

We recommend a combination of hands-on experience, training course completion, Trailhead trails, and self-study in the areas listed in the Exam Outline section of this guide.

The self-study materials recommended for this exam include:

Exam Outline

Ace the Salesforce Administrator exam with the right preparation! This crucial test gauges a candidate’s expertise and adeptness in specific core areas. If you’re striving for success, it’s paramount to have practical, hands-on experience as a Salesforce Administrator, ensuring you’ve effectively applied each of the detailed features/functions we spotlight. Dive deep, practice with purpose, and transform your foundational knowledge into demonstrable skills. With our guide and your commitment, achieving Salesforce mastery is well within your reach!

Configuration and Setup: 20%

Object Manager and Lightning App Builder: 20%

Sales and Marketing Applications: 12%

Service and Support Applications: 11%

Productivity and Collaboration: 7%

 Data and Analytics Management: 14%

 Workflow/Process Automation: 16%

Maintaining Your Salesforce Certification

There is no required maintenance for the Salesforce Certified Administrator exam. Continued learning is encouraged through the Forcedigest, Trailblazer Community, Trailhead, and Trailhead Academy.



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