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Salesforce Certified Business Analyst Self-Paced Study Guide eBook

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Table of Content

Chapter 1: Introduction ………………………………………………. 10
Chapter 2: Customer Discovery …………………………………… 14
Chapter 3: Collaboration with Stakeholders ……………….. 22
Chapter 4: Business Process Mapping ………………………….. 29
Chapter 5: Requirements …………………………………………….. 35
Chapter 6: User Stories…………………………………………… 40
Chapter 7: User Acceptance ………………………………………… 46

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Description

Exam Outline

Dive deep into the Salesforce Certified Business Analyst exam! This assessment meticulously gauges a candidate’s mastery over specific objectives. Those aiming for success should possess tangible experience as a Salesforce Business Analyst, showcasing proficiency in the outlined features/functions below. Arm yourself with real-world experience and stand out in your Salesforce journey! Join the league of elite Business Analysts and elevate your professional trajectory.

Customer Discovery: 17%

Collaboration with Stakeholders: 23%

Business Process Mapping: 12%

Requirements: 18%

User Stories: 18%

Development Support and User Acceptance: 12%