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Salesforce-Certified-Business-Analyst-Study-Guide

Salesforce Certified Business Analyst Self-Paced Study Guide eBook

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Table of Content

Chapter 1: Introduction ………………………………………………. 10
Chapter 2: Customer Discovery …………………………………… 14
Chapter 3: Collaboration with Stakeholders ……………….. 22
Chapter 4: Business Process Mapping ………………………….. 29
Chapter 5: Requirements …………………………………………….. 35
Chapter 6: User Stories…………………………………………… 40
Chapter 7: User Acceptance ………………………………………… 46

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Description

Exam Outline

Dive deep into the Salesforce Certified Business Analyst exam! This assessment meticulously gauges a candidate’s mastery over specific objectives. Those aiming for success should possess tangible experience as a Salesforce Business Analyst, showcasing proficiency in the outlined features/functions below. Arm yourself with real-world experience and stand out in your Salesforce journey! Join the league of elite Business Analysts and elevate your professional trajectory.

Customer Discovery: 17%
  • Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative.
  • Discover how a customer is leveraging existing products to establish the current state.
  • Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle.
  • Apply the implementation lifecycle for planning business analysis activities.
  • Analyze the customer’s Salesforce environment(s) to identify opportunities and constraints.
  • Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions.
Collaboration with Stakeholders: 23%
  • Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs.
  • Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams.
  • Given a scenario, choose the most effective technique for eliciting business needs from stakeholders.
  • Explain how to move from current state analysis to an agreed future state design.
  • Given a scenario, manage competing priorities to obtain stakeholder consensus.
Business Process Mapping: 12%
  • Demonstrate how to define the scope of a complex business process and break it down into manageable steps.
  • Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state.
  • Document business processes in a version controlled repository to manage scope.
Requirements: 18%
  • Understand the differences between scope, requirements and user stories.
  • Engage stakeholders to identify, validate, and prioritize requirements.
  • Document requirements in a version controlled repository to manage scope.
User Stories: 18%
  • Understand the components of a user story to perform thorough analysis.
  • Demonstrate how to write acceptance criteria that convey the requirements and are ready for development.
  • Document user stories in a version controlled repository to manage scope.
Development Support and User Acceptance: 12%
  • Support and validate project delivery to ensure the solution meets the requirements.
  • Support and validate user acceptance testing (UAT) to ensure the solution meets the requirements.

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