Description
Exam Outline
Venturing into the Salesforce domain? The Salesforce Certified Associate exam is your ticket to showcasing profound expertise. This exam rigorously tests your:
- Understanding of Salesforce Customer 360: Dive deep into the potential of Salesforce’s acclaimed platform, ensuring comprehensive grasp and application.
- Foundational Functionality Skills: Familiarize yourself with the intrinsic functionalities of the latest Salesforce version, arming you with skills sought by employers worldwide.
- CRM Integration Knowledge: Appreciate the transformative impact of CRM platforms. Understand how they seamlessly knit departments together, harmonizing customer data like never before.
- Business Challenge Resolution: Decode the myriad challenges businesses face and explore how Salesforce offers solutions tailored for each.
Salesforce Ecosystem: 32%
- Given a scenario, describe various resources available to learn and apply in-demand Salesforce skills.
- Given a use case, identify which Salesforce Customer 360 product offerings could be used.
- Describe how companies use Salesforce.
- Differentiate between various job roles and career paths in the Salesforce ecosystem.
Navigation: 28%
- Given a scenario, identify how a user can locate and access necessary information.
- Given a scenario, identify where Salesforce customization takes place.
Data Model: 25%
- Explain the relationship between the core standard objects (account, contact, lead, opportunity, case).
- Given a scenario, determine which feature to use to ensure data visibility.
- Given a scenario, determine which tool to use to ensure data integrity.
Reports & Dashboards: 15%
- Describe reports on Salesforce.
- Describe dashboards on Salesforce.