Salesforce Certified Associate Full Exam Course

Course Content

CHAPTE 1: Salesforce Ecosystem

Lesson: Given a scenario, describe various resources available to learn and apply in-demand Salesforce skills

Lesson: Given a use case, identify which Salesforce Customer 360 product offerings could be used

Lesson: Describe how companies use Salesforce

Lesson: Differentiate between various job roles and career paths in the Salesforce ecosystem

Chapter 2: Navigation

Lesson: Given a scenario, identify how a user can locate and access necessary information

Lesson: Given a scenario, identify where Salesforce customization takes place

Chapter 3: Data Model

Lesson: Explain the relationship between the core standard objects (Account, Contact, Lead, Opportunity, Case)

Lesson: Given a scenario, determine which feature to use to ensure data visibility

Lesson: Given a scenario, determine which tool to use to ensure data integrity

Chapter 4: Reports & Dashboards

Lesson: Describe reports on Salesforce

Lesson: Describe dashboards on Salesforce