Salesforce Certified Administrator Full Exam Course

Course Content

Chapter 1: Configuration and Setup

Lesson: Describe the information found in the company settings (for example, company settings fiscal year, business hours, currency management, default settings).

Lesson: Distinguish and understand the administration of declarative configuration of the user interface (for example, UI settings, app menu, list views, global actions, Lightning App Builder).

Lesson: Given a scenario, demonstrate the proper setup and maintenance of users.

Lesson: Explain the various organization Security Controls (for example, Setup Audit Trail, Login Hours, Session Settings).

Lesson: Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model.

Lesson: Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.

Chapter 2: Object Manager and Lightning App Builder

Lesson: Describe the standard object architecture and relationship model (for example, standard object, parent/child, master detail/lookup/junction relationships, and record types).

Lesson: Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.

Lesson: Given a scenario, determine how to create and assign page layouts, record types, and business processes for custom and standard objects.

Chapter 3: Sales and Marketing Applications

Lesson: Given a scenario, identify the capabilities and implications of the sales process (for example, sales process, opportunity, path, and forecast impact).

Lesson: Given a scenario, apply the appropriate sales productivity features using opportunity tools (for example, dashboards, lead scoring, Einstein opportunity scoring, and home page assistant).

Lesson: Describe the capabilities of lead automation tools and campaign management (for example, leads, lead convert, lead assignment rules, campaign and campaign members).

Chapter 4: Service and Support Applications

Lesson: Describe the capabilities of case management (for example, case, case assignment rules, and queues).

Lesson: Given a scenario, identify how to automate case management (for example, support process, case auto-response rules, and case escalation).

Chapter 5: Productivity and Collaboration

Lesson: Describe the capabilities of activity management.

Lesson: Describe the features of Chatter.

Lesson: Describe the capabilities of the Salesforce mobile app.

Lesson: Identify use cases for AppExchange applications.

Chapter 6: Data and Analytics Management

Lesson: Describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data.

Lesson: Describe the capabilities and implications of data validation tools.

Lesson: Describe the options available when creating or customizing a report or report type.

Lesson: Describe the impact of the sharing model on reports.

Lesson: Describe the options available when creating and modifying dashboards.

Chapter 7: Workflow/Process Automation

Lesson: Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.

Lesson: Describe capabilities and use cases for Flow.

Lesson: Describe capabilities and use cases for the approval process.