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Salesforce Certified Agentforce Specialist Complete Course

Original price was: $39.99.Current price is: $19.99.

Learn the key certification concepts with self-paced video lessons, clear explanations, and practical examples built around published exam objectives. Follow a structured learning path, track your progress, and revisit lessons anytime to strengthen your preparation before exam day.

Specs

Category: Salesforce Certifications

Description

Last updated 11/2026

English

80,002 learners

What you'll learn

Configure AI agents and apply agent script, variables, filters, and hybrid reasoning to support controlled business interactions.

Test Agentforce solutions with Testing Center and understand deployment and maintenance considerations across the agent lifecycle.

Apply Prompt Builder concepts, prompt templates, grounding, and access controls to meet business requirements for generative AI experiences.

Apply governance and observability concepts to evaluate agent behavior, security, performance, and responsible operation within Salesforce..

Use Data 360 fundamentals and Agentforce Data Library concepts to provide relevant, trusted context for AI-powered interactions.

Evaluate multi-agent orchestration scenarios, including Single-Org Multi-Agent architecture decisions for scalability, coordination, and control.

This course includes

26 video lessons

Unlimited access

100% exam coverage

Access on mobile

Full lifetime access

Certificate of completion

Course content

Chapter 1 - Prompt Engineering

1.1 Given business requirements, identify when it’s appropriate to use Prompt Builder

1.2 Identify the right user roles to manage and execute prompt templates

1.3 Identify the considerations for creating a prompt template

1.4 Given a scenario, identify the appropriate grounding technique

1.5 Explain the process for creating, activating, and executing prompt templates

1.6 Explain how to implement best practices for writing effective prompts.

1.7 Identify the security and privacy features of the Trust Layer.

1.8 Explain how to manage and prevent specific models from being accessed.

Chapter 2 - Data 360 Fundamentals

2.1 Explain the considerations of Agentforce Data Library and its concepts.

2.2 Explain foundational concepts of Data 360 such as chunking, indexing, and retrievers.

Chapter 3 - AI Agents

3.1 Explain how an agent works and its basic building blocks of agent script.

3.2 Explain the components and benefits of hybrid reasoning, including how Agent Script functions in Canvas and Script View.

3.3 Given a use case, manage deterministic behavior for the agent using mechanisms like filters, variables, and template expressions.

3.4 Given a scenario, select and configure standard topics, custom topics, standard Agent actions, and custom Agent actions.

3.5 Explain the process for connecting agents to various channels such as digital experience, email, voice, and Slack.

3.6 Explain the security context in which the agent is actually running, and how it impacts agent action execution.

3.7 Given a scenario, identify when to use an Employee or Service agent.

3.8 Given a scenario, identify when it's appropriate to use Agent API.

Chapter 4 - Testing, Deployment, and Maintenance

4.1 Given a scenario, test an agent using Testing Center.

4.2 Explain how Testing Center evaluations work.

4.3 Identify the considerations for deploying an agent from sandbox to production.

4.4 Identify the considerations for deploying a template from sandbox to production.

Chapter 5 - Governance and Observability

5.1 Explain the process for managing and monitoring agents.

5.2 Explain agent analytics and agent optimization.

Chapter 6 - Multi-Agent Orchestration

6.1 Given a scenario, determine whether a Multi Agent architecture is appropriate for scalability and control.

6.2 Explain the purpose of existing open standard multi-agent protocols such as MCP and A2A.

Final Exam Simulators

Quiz: Agentforce Specialist Exam Simulator 1

Quiz: Agentforce Specialist Exam Simulator 2

Quiz: Agentforce Specialist Exam Simulator 3

Quiz: Agentforce Specialist Exam Simulator 4

What our students say

About the Salesforce Certified Agentforce Specialist Exam Details

Certification

Salesforce Certified Agentforce Specialist

Exam code

AI-201

Role

Administrator

Level

Intermediate

Question format

60 multiple-choice questions

Additional questions

Up to five unscored questions

Exam duration

105 minutes

Passing score

72%

Registration fee

US$200 or JPY ¥30,000, plus applicable taxes required by local law

Retake fee

US$100 or JPY ¥15,000, plus applicable taxes required by local law. The current exam guide still lists JPY ¥30,000, so candidates should confirm the amount displayed during registration.

Delivery

Online-proctored or onsite testing center

Reference materials

Hard-copy and online reference materials are not permitted

Prerequisite

None

Languages

English, French, and Japanese

Frequently Asked Questions

What is the Salesforce Certified Agentforce Specialist certification?

The Salesforce Certified Agentforce Specialist certification validates your ability to configure, manage, test, and optimize AI agents on the Salesforce Platform. It covers AI agents, prompt engineering, Data 360, deployment, governance, and multi-agent orchestration.

Who should take this video course?

This course is suitable for Salesforce administrators, consultants, developers, architects, and professionals who want to work with Agentforce or prepare for the AI-201 certification exam.

How many lessons are included?

The course contains 26 focused video lessons covering the major concepts and skills associated with the current certification exam outline.

Do I need previous Salesforce experience?

There is no mandatory certification prerequisite. However, familiarity with Salesforce platform configuration, standard objects, automation, and basic Data 360 concepts will make the lessons easier to follow.

Do I need programming or machine-learning experience?

No advanced programming or machine-learning knowledge is required. The course focuses primarily on configuring Agentforce, building prompts, connecting data, testing agents, and managing their lifecycle within Salesforce.

Does the course cover Prompt Builder and prompt engineering?

Yes. You will learn when to use Prompt Builder, how to create and activate prompt templates, how grounding works, and how to write prompts that produce useful and relevant responses.

Does the course cover Data 360 for Agentforce?

Yes. The lessons explain how Agentforce uses structured and unstructured data, data libraries, search indexes, retrievers, and grounding to deliver context-aware responses.

Will I learn how to test and deploy agents?

Yes. The course covers agent testing, Agentforce Testing Center, sandbox-to-production deployment, performance monitoring, governance, and ongoing maintenance.

Does this course include official Salesforce exam questions?

No. The course does not contain leaked or official exam questions. It teaches the platform concepts and exam objectives you need to understand independently.

Does completing the course guarantee that I will pass the exam?

No course can guarantee a passing result. Your outcome will depend on your Salesforce background, hands-on practice, study time, and understanding of the exam objectives.

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Additional information

Delivery Type	Video Course
Level Course	Intermediate
Role Course	Administrator

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