Salesforce Certified Agentforce Specialist Full Exam Course

Course Content

CHAPTER 1: Prompt Engineering

Lesson: Given business requirements, identify when it’s appropriate to use Prompt Builder

Lesson: Identify the right user roles to manage and execute prompt templates

Lesson: Identify the considerations for creating a prompt template

Lesson: Given a scenario, identify the appropriate grounding technique

Lesson: Explain the process for creating, activating, and executing prompt templates

Chapter 2: Agentforce Concepts

Lesson: Explain how an agent works and how the reasoning engine powers Agentforce

Lesson: Leverage standard topics, custom topics, standard agent actions, and custom agent actions

Lesson: Manage and monitor agent adoption

Lesson: Manage Agentforce user security

Lesson: Test an agent using Testing Center

Lesson: Deploy an agent from sandbox to production

Chapter 3: Agentforce and Data Cloud

Lesson: Improve agent’s response accuracy and personalize answers with Agentforce Data Library

Lesson: Ground with retrievers in Data Cloud

CHAPTER 4: Agentforce and Service Cloud

Lesson: Build an agent that answers questions based on Knowledge articles

Lesson: Connect an agent to a digital channel

Lesson: Given a scenario, identify the correct generative AI feature in Agentforce for Service

Chapter 5: Agentforce and Sales Cloud

Lesson: Given a scenario, identify the correct generative AI feature in Agentforce for Sales

Lesson: Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach)