Salesforce Certified Agentforce Specialist candidates must be skilled in configuring and managing Agentforce and possess a solid understanding of Salesforce’s core functions. The exam evaluates an individual’s knowledge, skills, and experience in the following areas:

• Navigating Salesforce tools and creating custom solutions, actions, or integrations within the Salesforce ecosystem
• Recognizing appropriate scenarios for using Prompt Builder, managing prompt templates, and understanding grounding methods
• Building and tailoring agents to meet specific business needs, and using the Agentforce Testing Center to evaluate these agents
• Using the Agentforce Data Library to improve the accuracy of agent responses and tailor interactions
• Understanding the role of Data Cloud retrievers in grounding agent responses
• Monitoring the adoption of agents and maintaining user security
• Involving stakeholders in discussions about Agentforce and identifying both opportunities and challenges for business improvements driven by Agentforce

Candidates who pass the exam will demonstrate their ability to use Agentforce to improve business processes and help teams work more efficiently. They will be able to create tailored agents with prebuilt capabilities for various departments, integrate these agents with existing systems, and use Agentforce tools and best practices to maintain accurate and context-aware interactions.

A candidate for this certification is not expected to:

• Possess detailed knowledge of configuring and fine-tuning large language models (LLMs)
• Be familiar with the basics of coding languages like Apex or Python
• Have experience with external artificial intelligence (AI) tools
• Be knowledgeable about transformer architecture
• Conduct return on investment (ROI) calculations
• Be familiar with white space analysis
• Have experience with Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds